Privacy Policy

We collect information in two ways.

• Information you send us. When you request a quote, ask a question, or use our event, rental, or projection inquiry forms, we receive what you enter: your name, email address, phone number, your message, the type of quote you're asking about, and any project details you include — for event inquiries, that can include the event date, location, expected attendance, preferred dome size, venue, and options you're interested in. We also record which page of our site the form was submitted from.
• Newsletter signup. If you subscribe to our newsletter, we collect your email address.
• Call scheduling. If you book a call through the scheduling tool on our site, the details you enter are collected by Calendly and shared with us so we can hold the call.
• Phone calls. Our phone numbers are provided by our call-tracking service, CallRail. When you call us, CallRail receives your phone number, your caller ID name and the details of the call. Calls may be recorded, as the greeting at the start of the call says, and recorded calls are transcribed, including by AI service providers. If you reached us from one of our ads, CallRail also connects the call to that visit (see Cookies and Analytics).
• Online orders. If you order a dome kit online, you pay on the secure checkout page of our payment provider, Stripe. Stripe shares with us your name, email address, phone number, billing and shipping addresses, and your order and payment status. We do not receive or store your full card number or bank account details.
• How you found us. If you arrive through one of our ads or a tagged link, your browser keeps the campaign details (such as the ad source and campaign name, and the ad platform's click ID), the first page you visited and the site that referred you, for up to 90 days. They are sent to us only if you submit an inquiry or book a call, so we know which marketing brought it. After you send an inquiry or book a call, your browser also keeps a note of that (just the date) for up to 90 days, so our ad measurement counts you only once.
• Information collected automatically. Like most websites, our site uses cookies and similar technologies for analytics and to connect a form submission to your visit. Our hosting provider also keeps standard server logs, such as IP address, browser type, and the pages requested.

• To respond to your inquiry and answer your questions
• To prepare a quote or proposal for your project
• To schedule and hold calls you book with us
• To answer, follow up on, and improve how we handle your phone calls
• To process, deliver, and support dome kits you order online
• To coordinate a project once you decide to work with us
• To send newsletter updates — only if you subscribed
• To operate, secure, and improve our website

Contacting you about your inquiry is separate from marketing. Submitting an inquiry means we will reply to it; it does not sign you up for marketing email. We only send newsletter updates to people who subscribe, and every newsletter includes an unsubscribe link.

We do not sell your personal information.

We use a small number of services to run the site and handle inquiries. Each of them processes your information on our behalf to provide their service to us.

• HubSpot — our customer relationship management (CRM) system. Form submissions, newsletter signups, booked calls, and online orders are stored in HubSpot, CallRail logs calls to our numbers there with the recording and call summary, and HubSpot's tracking script runs on our site.
• Email — form submissions trigger a notification to our team's email inboxes so we can respond.
• Telegram — form submissions, phone calls (with the call summary and transcript), booked calls, and online orders also post an alert with those details to our team's private Telegram group so we can respond quickly.
• Calendly — the scheduling tool used for booking calls with us.
• CallRail — our call-tracking service. It provides our phone numbers, forwards calls to our team, and records and transcribes calls, including with AI service providers, to summarize each call and help us follow up. Visitors who arrive from our paid ads (such as Google Ads and ChatGPT ads) see a tracking number, so we can tell which ad led to a call; CallRail uses cookies to show that number and records that visit (the landing page, pages viewed, campaign details, and ad click IDs), and it reports calls that came from Google ads back to Google Ads as conversions.
• Stripe — processes payments for dome kits ordered online.
• Google Tag Manager and Google Analytics — used to understand how visitors use the site.
• Google Ads — measures which of our ads lead to inquiries. When you submit a quote request, your email address is sent to Google in hashed (scrambled) form so the inquiry can be matched to an ad click; Google does not receive it in readable form. We may also use Google Ads remarketing to show our ads to people who have visited our site.
• Meta (Facebook and Instagram) — the Meta Pixel measures visits to our site and quote requests or booked calls, so we can see which Meta ads bring inquiries and show our ads to relevant people. It uses cookies and does not receive the contents of your forms.
• OpenAI (ChatGPT ads) — OpenAI's measurement pixel measures which of our ads in ChatGPT lead to quote requests, booked calls, or orders, and our server reports phone calls that follow a visit from one of those ads. It sets two cookies: __oppref, which keeps the ChatGPT ad click reference for 30 days, and __obref, a random browser identifier kept for 365 days. It may also send contact details you give us, such as the email address on a quote request or an order, or the phone number you call us from after visiting from one of our ChatGPT ads, to OpenAI in hashed (SHA-256) form, never in readable form. See OpenAI's privacy policy.
• Microsoft Clarity — records how visitors use our pages (clicks, scrolling and page movement) as heatmaps and session replays so we can improve the site. It masks what you type into forms and uses cookies.
• Vercel — our website hosting provider, which keeps standard server logs. When you fill in one of our forms, Vercel's bot protection also checks technical signals from your browser to tell people from automated spam.

Our site uses Google Tag Manager, Google Analytics, Google Ads conversion tracking, the Meta Pixel, OpenAI's measurement pixel, Microsoft Clarity and CallRail's call tracking to measure how the site is used and which ads lead to inquiries, and HubSpot's tracking cookie to connect your form submission to your visit. You can control or delete cookies in your browser settings; the site's pages and forms continue to work if analytics cookies are blocked.

Dome kits on our /shop/ pages can be ordered online. You pay on Stripe's secure checkout page, and Stripe processes your payment details under its own privacy policy (stripe.com/privacy). We receive your order details and payment status, not your full card number or bank account details. Every other project is arranged by quote and contract.

• To access, correct, or delete the information you have shared with us, contact us using the details below.
• To stop receiving newsletter updates, use the unsubscribe link in any newsletter email or contact us.
• To limit analytics cookies, adjust your browser settings.
• To turn off personalized ads from Google, including remarketing, use Google's Ad Settings at adssettings.google.com.

Our website and services are intended for adults and are not directed to anyone under 18. We do not knowingly collect information from children.

We will update this policy when the way we collect or use information changes — for example, if we add a new service or enable online purchasing. The effective date at the top of the page shows the current version.

Questions about this policy, or a request to access, correct, or delete your information? Call (866) 767-3117 or send us a message and we'll take care of it. You can also write to us at Dome Innovations LLC, 180 Lithia Way, Suite 204A, Ashland, OR 97520.